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Showing posts with the label Empire Today

Excellent Customer Service OR ELSE!!!

There are major repairs to be done before I move into my new apartment. Thanks to this great economy, I have a limited budget for repairs so naturally, I asked around for a recommendation. My cousin told me about Empire Today and how quick and painless the process was for her sleek hardwood floors. I figured, "what the hell, let's give them a try." Attempt # 1 After scheduling a "Free In Home Estimate", I started to shop around for paint colours that would match my new tiles and hard wood floors. Woo hoo!! The morning of the appointment, wet snow was falling but not enough to be alarmed. I drove over to the apartment and started scoping out where to put things and how to arrange art work, etc. I noticed there was a voice mail on my phone but didn't hear the phone ring. The message was from Empire Today stating they had to cancel and would like me to call them back to reschedule. There was no reason given and that irked me but I rescheduled anyway. Let's...