There are major repairs to be done before I move into my new apartment. Thanks to this great economy, I have a limited budget for repairs so naturally, I asked around for a recommendation. My cousin told me about Empire Today and how quick and painless the process was for her sleek hardwood floors. I figured, "what the hell, let's give them a try."
Attempt # 1
After scheduling a "Free In Home Estimate", I started to shop around for paint colours that would match my new tiles and hard wood floors. Woo hoo!! The morning of the appointment, wet snow was falling but not enough to be alarmed. I drove over to the apartment and started scoping out where to put things and how to arrange art work, etc. I noticed there was a voice mail on my phone but didn't hear the phone ring. The message was from Empire Today stating they had to cancel and would like me to call them back to reschedule. There was no reason given and that irked me but I rescheduled anyway. Let's try this again.
Attempt #2
The day of the 2nd scheduled appointment (which was in a block from 5pm-7pm) I was all ready to go. I even had my paint swatches ready to match with the floor samples. At 5:03pm, I was 5 minutes away from the apartment when I received a call. I didn't know the number and I was driving so I could not answer. After I parked, I checked my voice mail. Lo and behold it was a customer service agent at Empire. She stated that I could call them to reschedule and there was an agent outside the house right at that second. I started to look up and down the street for "the sales agent". There was no one to be found so I called back to investigate. After a 3 minute hold time, I was told by the customer service rep that the sales agent said no one was home and had to head out to another appointment. During my time slot? Really??? He couldn't make an attempt to call me or wait a few minutes for me to park? Wow! He probably couldn't find parking himself and decided to leave. I told the cs rep that this was the second rescheduling and if someone did not show up that day, I will not do business with them. She put the manager on the phone who told me they are not based out of NY therefore he could not have someone else do the estimate that day. I was livid at this point. I told him I refused to reschedule a third time and that I will write a letter to let the company know how dissatisfied I was with their service. If this is how they dealt with an estimate, what would they do when it was actually time to get the work done??
So here I am, back to square one. They say everything happens for a reason so maybe it was a blessing in disguise like every other tragedy in my life for the past few years. *sigh* I'm on the hunt for a reliable and affordable contractor (please stop laughing) to work on the floors and ceiling. If you know of any (ok really you can stop laughing now), please let me know. For now, I will work on painting and any other minor repairs I can handle myself. I'll keep you posted =)
Attempt # 1
After scheduling a "Free In Home Estimate", I started to shop around for paint colours that would match my new tiles and hard wood floors. Woo hoo!! The morning of the appointment, wet snow was falling but not enough to be alarmed. I drove over to the apartment and started scoping out where to put things and how to arrange art work, etc. I noticed there was a voice mail on my phone but didn't hear the phone ring. The message was from Empire Today stating they had to cancel and would like me to call them back to reschedule. There was no reason given and that irked me but I rescheduled anyway. Let's try this again.
Attempt #2
The day of the 2nd scheduled appointment (which was in a block from 5pm-7pm) I was all ready to go. I even had my paint swatches ready to match with the floor samples. At 5:03pm, I was 5 minutes away from the apartment when I received a call. I didn't know the number and I was driving so I could not answer. After I parked, I checked my voice mail. Lo and behold it was a customer service agent at Empire. She stated that I could call them to reschedule and there was an agent outside the house right at that second. I started to look up and down the street for "the sales agent". There was no one to be found so I called back to investigate. After a 3 minute hold time, I was told by the customer service rep that the sales agent said no one was home and had to head out to another appointment. During my time slot? Really??? He couldn't make an attempt to call me or wait a few minutes for me to park? Wow! He probably couldn't find parking himself and decided to leave. I told the cs rep that this was the second rescheduling and if someone did not show up that day, I will not do business with them. She put the manager on the phone who told me they are not based out of NY therefore he could not have someone else do the estimate that day. I was livid at this point. I told him I refused to reschedule a third time and that I will write a letter to let the company know how dissatisfied I was with their service. If this is how they dealt with an estimate, what would they do when it was actually time to get the work done??
So here I am, back to square one. They say everything happens for a reason so maybe it was a blessing in disguise like every other tragedy in my life for the past few years. *sigh* I'm on the hunt for a reliable and affordable contractor (please stop laughing) to work on the floors and ceiling. If you know of any (ok really you can stop laughing now), please let me know. For now, I will work on painting and any other minor repairs I can handle myself. I'll keep you posted =)
wow . good luck and yes i would take it as a sign ...damn !
ReplyDeleteThanks Nashe. I'm done with them and I will be sure to let them know how much there cs stinks.
ReplyDelete